If you are having difficulty reading your PIN, please contact our Card Representatives at the respective ICs where you previously collected your card, or email us at visaservices@ttutc.com with the subject line “STAFF - Assistance…
UNAVAILABILITY OF TRANSACTION HISTORY
We want to encourage you to sign up for eStatements at www.ttutc.com/estatements/ This is because, with the transition to Finacle, the transaction history on customer accounts before September 1st, 2022, is…
FACT SHEET
WHAT TO DO IF CUSTOMERS REQUEST A STATEMENT OR TRANSACTION HISTORY ON OR AFTER FINACLE GO-LIVE WED 21ST SEPTEMBER 2022
Finacle is ONLY to be used to generate transaction history from Sept 1st…
CSR Script
Valuation of Units in GIF and URF
Why has UTC changed how it calculates the value of units?
Our new technology platform has resulted in a change to how we value units for the…
CSR Script – Finacle Operational Changes Product Changes and Closure of Inactive Accounts
MIP Customer Script
Good day, can you explain what is happening with my MIP?
Hi yes, your MIP account has always been…
CSR Script – Finacle Operational Changes Account Numbers and UTC ID numbers
I heard UTC is changing the format for account numbers. Why is this happening?
Our new technology platform requires us to make minor…
Customer FAQs Account Numbers, UTCID Numbers and Product ModificationEffective 21st September 2022, the Trinidad and Tobago Unit Trust Corporation (UTC) has introduced a new technology platform which requires us to make changes to your existing…
